Live chat AI Agent - n8n Workflow

Level up your customer support with this ready-to-use n8n workflow that powers a fully automated Live Chat AI Agent for your website.

This workflow connects your live chat system (like WordPress chat plugins or custom chat widgets) to a smart AI agent that can:

• Handle FAQs using AI and a knowledge base
• Look up order status from Google Sheets
• Escalate complex or frustrated messages to human support via email
• Respond with a formal, professional tone
• Use sentiment tags to decide when to escalate

What’s Included

• Full n8n AI Agent workflow file (.json)
• Setup instructions (PDF + video link)
• Prebuilt prompt structure for the AI agent
• Google Sheets templates for order and ticket tracking
• Integration-ready with Email and Telegram tools

Perfect For:

• Entrepreneurs running eCommerce stores
• WordPress users wanting an AI-powered live chat assistant
• No-code builders automating customer service
• Anyone exploring n8n AI agent capabilities

Requirements:

• Free or self-hosted n8n instance
• OpenAI or compatible AI API key
• Basic setup of Email/Telegram tools
• Optional: WordPress site with live chat plugin